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COVID-19 Specific Resources

The pandemic and subsequent social distancing requirements required agencies to rapidly adapt work processes and accelerate digital transformation plans.

Resources include:

  • Interviews with agency leaders on how COVID-19 impacted operations
  • Suggestions on how to maintain community connections
  • Best practices on how to navigate this crisis
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The Latest on the COVID-19 Pandemic

PIA of New York is regularly updating its website with the latest news on COVID-19 and potential impact to agencies.

Key takeaways:

  • Timeline of announcements related to business, compliance and insurance
  • General information about COVID-19 in the New York area

SOURCE:  PIA of New York


Going Back to Work: What Your HR Department Should Know

CSAA’s Melissa Jones highlights issues for managing a hybrid workforce and discusses employee benefits in this episode of the Insurance Speak podcast. Length: 18 minutes

Key takeaways:        

  • How to navigate the post-COVID work environment    
  • How to create a community with a hybrid workforce
  • How training can help foster greater flexibility

SOURCE:  PC360’s Insurance Speak Podcast 4.14.21


Return to Work Plans After the COVID-19 Pandemic

The coronavirus pandemic has interrupted many businesses across the country. While it’s unclear how long COVID-19 will continue to affect organizations, many employers are looking to the future of employees returning to work. These details will help you build return to work plans.

Key takeaways:        

  • What to consider when creating your return-to-work plan
  • Common challenges for returning to work

SOURCE:  GDI Insurance Agency


How to Reopen Your Insurance Agency

There's a lot to consider when reopening amidst the pandemic— not only are there various approaches but the stakes also are high.

Key takeaways:        

  • Importance of getting feedback from team and clients
  • How to change your agency culture to reflect the current environment
  • Creating an emergency plan in case you need to close again

SOURCE:  PC360 6.9.20


NCCI Overview of Impacts on Work Comp

PIA National Executive Vice President & CEO Mike Becker speaks with Jeff Eddinger of the National Council on Compensation Insurance NCCI. Video length: 8 minutes.

Key takeaways:        

  • Impacts on workers’ compensation premium calculations for businesses that are shut down, limited and those who have shifted employee roles
  • New coding requirements and options for physical and virtual audits
  • Potential long-term impacts  

SOURCE:  PIA, 4.1.20


Three Community Engagement Ideas in Just 10 Minutes from Verlinde Insurance

Jason Verlinde talks with Mike Becker about how insurance agencies can deepen their roots and increase engagement in their local communities. Video length: 10 minutes

Key takeaways:      

  • Using social media to support other local businesses
  • Give to local organizations that are serving the community
  • Ways to help heavily impacted businesses, like restaurants, in your area 

SOURCE:  PIA, 4.9.20


COVID-19: The 8 Step Checklist for Insurance Agencies

This is the industry watershed moment. Today’s crisis determines who will rise, and who will fall.  Michael Jans shares eight points to help agencies thrive – not just survive.

Key takeaways:        

  • How to become the leader that employees and customers need you to be
  • Technology solutions that will help weather the storm
  • Preparing the team to answer customer questions 

SOURCE:  PropertyCasualty360, 6.4.20


How to Prepare for the New Future for Insurance Agencies

David Smith, Chief Executive of Global Futures and Foresight, strategist, keynote speaker, and futurist casts his expert eye on the insurance industry, and shares his observations on what agents should know and how they should prepare for a future that looks very different from the past. Podcast length: 60 minutes

Key takeaways:      

  • How the current pandemic and emerging technologies are “crashing together” and changing the agency business itself
  • How modern insurance agencies can catch up to the modern insurance consumer
  • How consumer expectations have changed, and the steps agencies can make to earn their loyalty today. 

SOURCE:  Agency Revolution, 5.13.20


COVID-19, New Tech, and Rapid Change – What Agents Should Do Now

Applied’s CEO, Taylor Rhodes, shares his insights, observations, and guidance on how agencies can succeed in this challenging time. Podcast length: 47 minutes

Key takeaways:      

  • Seven steps agency principals should take now to successfully navigate the current crisis
  • A clear outline for how agencies should select and adopt new technologies
  • The challenges owners face in the age of the coronavirus – and how to rise to the challenge

SOURCE:  Agency Revolution, 4.29.20