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Disasters create uncertainty. Customers have questions about policies and employees wonder how their jobs will be impacted.
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7 Tips for Building a Crisis Communication Plan for Your Business
This article outlines the essential components of a crisis communication plan and guides you through steps for building one yourself. It also looks at some examples of how other companies have reacted to crises (with varying levels of success!).
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SOURCE: RingCentral
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How to Communicate with Insurance Clients During Emergencies
When disaster strikes, those caught up in the chaos need timely and helpful information, especially from their insurance partners. Lessons learned from Hurricane Sandy can provide guidance on how to respond to customers for future disasters.
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SOURCE: ITC, 5.16.16
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Tips for Communicating to Employees During a Disaster
The core of a good crisis response plan is a robust internal communications strategy. Effective employee communication is critical to making certain that business continues to operate smoothly and employees are well-informed, supported and reassured throughout a crisis.
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SOURCE: Business Roundtable
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3 Tips for Staff Communications about Natural Disasters
Using an emergency notification system to share messages with staff about what they should do before, during and after a natural disaster helps minimize downtime and keep people safe.
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SOURCE: US Small Business Administration, 2019
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5 Tips for Communicating with Employees During a Crisis
The authors conducted a survey to understand how leaders can communicate effectively during a crisis like COVID. Based on the responses, they found five practices drive employee satisfaction.
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SOURCE: Harvard Business Review, 7.9.20
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How to Effectively Communicate with Your Employees During a Crisis
Crises are critical times for any company. Lack of fast and effective communication with employees leads to confusion and distrust in the workplace. This piece shares a few best practices you can use to reach and engage with your employees during a time of crisis.
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SOURCE: Speakap
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9 Steps for Communicating with Employees during the COVID-19 Crisis
Keeping employees informed and trustful of your organization is crucial, especially when uncertainty flourishes. These approaches will help when discussing the coronavirus.
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SOURCE: Ragan, 3.23.30
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A Leader’s Guide: Communicating with Teams, Stakeholders, and Communities during COVID-19
As a “landscape scale” event, the coronavirus has created great uncertainty, elevated stress and anxiety, and prompted tunnel vision, in which people focus only on the present rather than toward the future. During such a crisis, when information is unavailable or inconsistent, and when people feel unsure about what they know (or anyone knows), behavioral science points to an increased human desire for transparency, guidance, and making sense out of what has happened. Leaders should rely on the fundamental tools of effective communications to help alleviate anxiety.
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SOURCE: McKinsey, 4.17.20
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3 Big Thoughts on Crisis Communication during the Pandemic
Crisis communication is important no matter what kind of business you manage. Whether you’re running a small shop out of your home with freelancers, own a restaurant that’s been shut down or manage a company with fifty people, knowing what to do and say in times like these is crucial.People are looking to managers and bosses for leadership. So, what should you be doing?
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SOURCE: The Hartford, 6.22.20
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5 Ways to Productively Communicate with Customers during a Crisis
Amid the Covid-19 pandemic, business owners have had no choice but to reevaluate the way their companies are equipped to handle crisis situations. While it may be difficult to prepare for how a crisis may impact your customers, you can prepare for how to communicate with them in a way that is both productive and effective should they be affected.
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SOURCE: Forbes, 7.30.20
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How to Communicate with Customers during Times of Crisis
Whether it’s a global issue like COVID-19 or a local emergency, businesses must have a crisis communication plan in place for their customers. This goes beyond minor adjustments to marketing messages. The plan must extend to customer service teams, your website, social channels, customer-facing staff, and more.
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SOURCE: Salesforce
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Connecting with Customers in Times of Crisis
During COVID-19, companies that lead with empathy and genuinely address customer needs can strengthen relationships.
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SOURCE: McKinsey, 4.15.20
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6 Ways to Provide Great Customer Service during a Crisis
When things are going wrong, it’s important to know how to communicate with your customers effectively. Here are six ways you can provide great customer service during a crisis.
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SOURCE: US Chamber of Commerce
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